FAQS

Browse or search for products, add them to your basket and go to the checkout. Choose delivery or Click & Collect, enter your details and pay securely. You will receive an order confirmation by email.

No — you can check out as a guest. Creating an account simply lets you see your previous orders and check out faster next time.

[TO CONFIRM: accepted payment methods, e.g. Visa, Mastercard, Apple Pay, Google Pay, PayPal.] Payments are processed securely by our payment provider — we never see or store your full card details.

Please contact us as soon as possible with your order number. If your order has not yet been packed or dispatched we will do our best to help. See also Returns & Refunds.

Stock shown on the website is updated as orders are placed. If something is out of stock, let us know and we will tell you whether we expect more.

Yes, we deliver to UK addresses. [TO CONFIRM: any areas not covered or charged differently, e.g. Highlands & Islands, Northern Ireland.] Full details are on our Delivery Information page.

[TO CONFIRM: delivery charge(s) and any free-delivery threshold.] The delivery cost for your order is always shown at the checkout before you pay.

[TO CONFIRM: dispatch time and estimated delivery time, e.g. “Orders placed before 1pm Monday–Friday are dispatched the same day and usually arrive in 1–3 working days.”]

Yes. Choose Click & Collect at the checkout and collect from our store during opening hours. [TO CONFIRM: how customers are told the order is ready, and how soon after ordering.]

Address

69 High Street, Ramsey, PE26 1BZ

Opening hours

Open Mon-Sat 10:00-19:00
Sun 10:00-16:00

Where the manufacturer provides it, ingredient and allergen information is shown in the “Food Information” section of the product page. Recipes and packaging can change, so always read the label on the product you receive before eating it — especially if you have an allergy. If you are unsure, please ask us before ordering.

We check dates before sending out your order. [TO CONFIRM: any minimum shelf-life promise, or delete this sentence.] If you are not happy with the date on something you receive, please contact us.

We are always happy to hear suggestions. Tell us what you are looking for and we will see what we can do.

We are sorry about that. Please contact us within [TO CONFIRM: e.g. 48 hours] of receiving your order with your order number and, if possible, a photo. We will arrange a replacement or refund.

Because of their nature, perishable foods cannot be returned unless they are faulty or not as described. Unopened, non-perishable items can be returned within 14 days. Please see our Returns & Refunds page for details.